ISO 9004-2009 pdf free download

ISO 9004-2009 pdf free download. Managing for the sustained success of an organization — A quality management approach.
This ISO 9004 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.
This International Standard is not intended for certification, regulatory or contractual use
2 Normative references
The following referenced documents relate to the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 9000, Qualöty management systems — Fundamentals and vocabulary
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 9000 and the following apply.
3.1
sustained success
organization > result of the ability of an organization to achieve and maintain its objectives in the long term
3.2
organization’s environment
combination of internal and external factors and conditions that can affect the achievement of an organization’s objectives and its behaviour towards its interested parties.ISO 9004-2009 pdf free download.