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BS 8522-2009 pdf free download
BS 8522-2009 pdf free download.Furniture removal activities Commercial moving services.
The service provider shall ensure that all administrative, commercial and operational personnel involved in the three phases of the performance of the commercial moving service (see commentary) are acquainted with this British Standard and how to meet its requirements.
4 Initial contact and preliminary information
4.1.1 The Service provider shall seek to obtain from the customer all information required in order to carry out the commercial moving service in accordance with the service providers established procedures. This shall include information relating to:
a) the core service (see 4.2);
b) any additional optional services (see 4.3).
NOTE Obtaining all information required in order to carry out the service in accordance with the service pro viders established procedures might involve contact with other parties, such as landlord and statutory authorities.
4.1.2 The customer shall be advised of the need for all relevant information to be provided.
4.1.3 Initial contact with the customer and the assessment of the work to be undertaken shall be carried out by competent personnel of the service provider.
NOTE The personnel dealing with the initial contact should have a professional attitude. The competence of the personnel should include the ability to gain the confidence of the customer and the sales and technical skills acquired through training and practical experience. See also 5.2 and 7.5.
4.2 Core service
The service provider shall seek to obtain any and all information relating to the collection and delivery addresses, which could affect the physical performance of the move.
NOTE The service provider should undertake a pre-move survey of the premises and the property to be moved. The survey can be carried out either directly or through another service provider operating to this British Standard.
4.3 Optional services
The service provider shall determine whether any additional optional services are to be provided as part of the commercial moving service. The service provider shall be capable of providing any of the following optional services:
a) premove survey;
b) loss and/or damage insurance;
c) building protection;
d) IT equipment relocation;
e) removal of fixtures and fittings;
f) packing of fragile and/or non fragile objects;
g) packing and unpacking of sequential material, e.g. files, books;
h) dismantling and reassembling of knock-down or unit furniture;
i) supply of packing materials in advance;
j) additional handling operations within the premises;
k) special packing and handling of high value objects, identified by the customer;
I) special handling of large and/or heavy objects;
m) preparation of an itemized packing list;
n) “export” type packing;
o) clearance and disposal services;
p) supply of labels for identification and location of items;
q) storage of items and associated handling, retrieval and re-delivery services;
r) supply of crates for the stowing, carriage and delivery of small items.
Where a written quotation is required by the customer, it shall incorporate:
a) the date of drawing up the quotation;
b) the contact details of the service provider;BS 8522-2009 pdf free download.
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